Terms of service

Terms of Service – mehnaz 

Welcome to Mehnaz. These Terms of Service (“Terms”) govern your access to and use of the Mehnaz website, products, and services (the “Service”). By accessing or purchasing from Mehnaz , you agree to be bound by these Terms, our Refund Policy, and our Privacy Policy.

1. About Mehnaz

Mehnaz is an online retailer specializing in economical 2PC and 3PC unstitched Eastern women’s suits.

2. Eligibility & User Responsibilities

By using our Service, you confirm that:

  • You are at least 18 years old or using the Service under parental supervision

  • All information you provide is accurate and complete

  • You will not misuse the website for unlawful or fraudulent purposes

We reserve the right to refuse service, cancel orders, or terminate accounts if misuse is suspected.

3. Products & Availability

All products are subject to availability. Due to high demand and sale-based inventory:

  • Designs and prints may vary

  • If a selected item is out of stock, a substitute design may be dispatched

  • Colors may slightly differ due to screen/display variations

By placing an order, you accept these possible variations.

4. Pricing & Payments

All prices are listed in the applicable currency and include Express shipping unless otherwise stated.

We reserve the right to:

  • Change prices at any time

  • Correct pricing errors

  • Cancel orders due to incorrect listings

Payments are processed through secure third-party providers.

5. Refunds, Returns & Final Sale

All purchases on Mehnaz are final sale.

  • No refunds, returns, or replacements are offered

  • Sale items are strictly non-refundable

  • Design substitutions due to stock availability do not qualify for refunds

By completing a purchase, you acknowledge and accept this policy.

6. Shipping & Delivery

Mehnaz provides Express shipping on all orders.

Delivery timelines are estimates and may vary due to logistics, weather, or external factors. Mehnaz is not responsible for delays caused by third-party shipping providers.

Risk of loss transfers to the customer upon delivery.

7. Privacy & Data Protection

Your use of the Service is also governed by our Privacy Policy.

We collect and process personal information in accordance with:

  • International privacy best practices

  • Advertising and analytics platform policies

We may use cookies and tracking tools for analytics and advertising.

8. Advertising & Third-Party Platforms

Mehnaz may use advertising and analytics services from:

  • TikTok

  • Google

  • Meta Platforms

  • Snapchat

We may also operate our store infrastructure through Shopify.

Use of these services is subject to their respective terms and privacy policies. Mehnaz is not responsible for third-party practices.

9. Intellectual Property

All website content, including images, text, logos, and designs, is the property of Mehnaz and protected by intellectual property laws.

You may not copy, reproduce, or distribute any content without written permission.

10. Limitation of Liability

To the maximum extent permitted by Pakistani law:

  • Mehnaz is not liable for indirect or consequential damages

  • We do not guarantee uninterrupted or error-free service

  • Product suitability is the customer’s responsibility

Our total liability shall not exceed the purchase price of the product.

11. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Service after updates constitutes acceptance of the revised Terms.